Sessions

What Makes Students Willing to Communicate in Zoom

The presentation reports on a survey and follow-up interviews investigating over 60 second-year college students’ experience of “Zoom” online classes, focusing on willingness to communicate (McIntyre et al, 1998). Students responded to questions on specific aspects hypothesized to affect willingness to communicate (WTC), such as group size, interlocutor factors, and confidence with technology. McCroskey’s (1992) WTC survey was used as a base for comparison. Strategies for mitigating reluctance to communicate will also be considered.